We hope that you will be satisfied with the service that we provide. if you wish to register a complaint, please contact us via any of the following methods: In Writing :  The Customer Resolution Team, PRIMIS  Mortgage Network, 3700 Parlside, Birmingham Business Park, Solihull. West Midlands.B 37 7YT. By Telephone : 0121 767  1139 By Email :  complaint.Solihull@primis.co.uk PRIMIS  will aim to deal with your complaint quickly and impartially.you can see our  full complaints procedures via our website www.primis.co.uk and following the  links for  customer complaints from the home page.if we cannot resolve your complaints to your satisfaction,you may be entitled  to refer it to the Financial Ombudsman Service. Full  details can be found on its website at  www.financial-ombudsman.org.uk